Telehealth, Section 1557, and CMS

Will a CMS Strategy to Leverage Telemedicine in Rural Areas Lead to an Expansion of Language Access...

CLI's Language Access Connectivity and Continuity

Fast and Reliable Interpreter Service Whether you work in healthcare or customer service or manufacturing, time is of the essence. You’ve optimized the systems and processes you use to take as...

CMS Call Center Monitoring, Language Access, and CLI

CLI’s Interpreter Service Helps Medicare Health Plans Maintain Top Star Ratings Test taking is stressful no matter what sort of test you’re taking, and many of the clients CLI supports acutely...

Why Call Centers Are Getting Serious About Language Access in 2018

In 2016, a large French call center operator bought an American remote interpretation provider for $1.5 billion. With call centers all over the world, the...

Why Healthcare Providers Need to Embrace Remote Interpreting in 2018

Remote interpretation helps healthcare providers serve changing populations Most healthcare practitioners in the U.S. have probably come in contact with a patient...

Growth, Success, and the People Who Make It Possible

Interpreters, Customer Service Reps, and Many Others Contribute to CLI's Success   A couple weeks ago, Certified Languages International appeared on the Inc. Magazine list of fastest growing private companies in...

Why Amazon Is Investing in Language

Amazon’s Investment in Machine Translation Reveals the Increasing Importance of Language Services Amazon, the biggest retailer in the world, is doubling down on machine translation, and these efforts really...

Empowering Equality in the Workforce: Women Are at the Core of Our Business

Kristin Quinlan, owner and CEO of Certified Languages International, is spending the day at the annual conference of the Astra Women’s Business Alliance. CLI...

Customer Experience and the Human Touch

Customer services representatives are the unsung heroes of America. We’ve all had an experience like this: We’ve needed assistance with our bank account, our computer, or our car bill, and an...

Interpreters Help People Speak Up and Claim Their Rights

What we learned from Alison Beyea, Executive Director of the ACLU of Maine CLI’s CEO, Kristin Quinlan, had the honor of introducing one of the keynote speakers at the National...