Lack of Discharge Translation Sparks Lawsuit

What Healthcare Providers Should Take Away from the Recent Section 1557 Lawsuit A few months ago, Song Xie sued a hospital system in Texas saying that the hospital discriminated against...

CLI's Success Team for CMS Call Center Monitoring

Meet the CLI team that helps health plans and interpreters navigate CMS star rating criteria If you work for a health plan that deals with CMS...

We The People

As proud partners with the We The People web series, CLI has been collecting stories from both employees and interpreters about their immigration experiences so that we can share them...

These Are the Questions Your Staff Has About Language Access

The sometimes surprising questions we hear about language access policy from healthcare providers Whether you’re creating a new language access plan or you’re revising your organization’s existing plan, someone on your...

We The People - Rosa's Story

For our second installment of immigration stories we are sharing, I have the story from Rosa Rodriguez, one of our K'iche' interpreters. Rosa's story offers a really telling perspective on...

We The People - Helen's Story

As proud partners with the We The People web series, we have been collecting stories from both employees and interpreters about their immigration experiences so that we can share...

Telehealth, Section 1557, and CMS

Will a CMS Strategy to Leverage Telemedicine in Rural Areas Lead to an Expansion of Language Access...

CLI's Language Access Connectivity and Continuity

Fast and Reliable Interpreter Service Whether you work in healthcare or customer service or manufacturing, time is of the essence. You’ve optimized the systems and processes you use to take as...

CMS Call Center Monitoring, Language Access, and CLI

CLI’s Interpreter Service Helps Medicare Health Plans Maintain Top Star Ratings Test taking is stressful no matter what sort of test you’re taking, and many of the clients CLI supports acutely...

Why Call Centers Are Getting Serious About Language Access in 2018

In 2016, a large French call center operator bought an American remote interpretation provider for $1.5 billion. With call centers all over the world, the...