Why Healthcare Providers Need to Embrace Remote Interpreting in 2018

Remote interpretation helps healthcare providers serve changing populations

Doctor on phone with interpreter

Most healthcare practitioners in the U.S. have probably come in contact with a patient who spoke English less than very well.

1 in 5 people speak a language other than English in the U.S., and healthcare providers need to be prepared to treat any patient, no matter what language they speak.

Every day, healthcare professionals all over the country rely on bilingual coworkers and interpreters to communicate with their patients.

Here are 3 reasons we think healthcare organizations should embrace remote interpreting in 2018:

  1. Comprehensive language access services are demanded by law. Section 1557 of the Affordable Care Act sets several non-discrimination and language access requirements on healthcare providers. The U.S. Department of Health and Human Services has ruled that Section 1557 demands healthcare organizations adopt concrete language access plans and use qualified interpreters when communicating with limitedEnglish proficient (LEP) patients.  To adhere to the HHS ruling, most healthcare organizations need to retain the services of a remote interpreting service provider like CLI.
  2. The top languages spoken in the U.S. have changed over the years. CLI recently audited the services we provided in 2017. We noticed that in previous years, Japanese, Hindi, Hmong, and Polish were a few of our most requested languages. In 2017, these languages were replaced by Amharic, Hakha Chin, Punjabi, and Rohingya. As the top languages spoken in each region of the country change, healthcare facilities can rely on remote interpreting services to help provide appropriate, flexible healthcare.
  3. Healthcare is increasingly provided on demand and language access needs to reflect that trend. Telemedicine is a hot topic in this country right now, and it’s part of a larger conversation around the accessibility and efficacy of healthcare. Patients are looking for services that are affordable, effective, and accessible on demand. To meet those expectations, providers need to use language services that provide a comparable flexibility.

It all comes down to communication and patient care. To act in your patient’s best interest, healthcare organizations need to provide accessible healthcare that contributes to each patient’s understanding of their health.

Contact CLI to learn more about our flexible and reliable remote interpreting services, or click here to learn about CLI's top-notch service for healthcare providers.

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