Customer Testimonials
“I want to take a moment to say what an exceptional job your interpreter did. He managed a stressful situation exceptionally well. All CLI interpreters are terrific, but I thought I’d take the time to acknowledge this one individual and say thank you for your great service!”
Gene N., Claim Adjuster, National Insurance Provider
“Last week I had a meeting with my front line call center staff to discuss operations. Out of the blue and without mention of interpretation services, one of our reps mentioned that we did a great job in selecting a new language provider. After that, at least five or six other reps vocally chimed in and agreed. They all mentioned that the CLI team is courteous, professional and very focused on the customer. We have been very pleased with the level of service you have been providing.”
Alice P., Operations Manager, National Insurance Provider
“I just called and got a Spanish interpreter and he is absolutely amazing! He really knows his stuff. It was a pleasure working with him and he made it absolutely painless. It was a large finance deal and the customer spoke no English. It was a difficult situation, but your interpreter made it easy. He really knows his stuff and is very, very polite. He went above and beyond the call of duty. Thanks!”
Kenneth K., Claims Representative, National Insurance Provider
“CLI provides excellent customer service. When calling CLI, my questions are answered immediately and with a great attitude. I never feel like I am inconveniencing staff – it feels like they are pleased to have my business.”
Lisa A., Senior Management Analyst, Federal Government Department
“We are very happy with the relationship we have with Certified Languages International. Our interpreter connect times have improved, as has our ability to access languages of limited diffusion. Additionally, Certified Languages provides much better customer service than our previous interpretation vendor.”
Tom K., Director, Information Management Company
“I just finished working with a CLI interpreter regarding a consumer finance issue revolving around fraud. He was SUPERB. We use your service all the time and all your agents are excellent, but he REALLY did a great job and I want to make you aware. Thank you!”
Cody S., Fraud Investigator, National Bank
“I have heard nothing but positive comments from my customer service agents. They noticed a difference in service immediately since signing on with CLI. If your other prospective clients are smart, they will accept your proposal. We are thrilled that we made the switch.”
Katherine S., Operations Supervisor, Health Insurance Provider
“The Spanish interpreter we had was the best….. but then everybody at CLI is good. The guy is remarkable. This call was for car insurance, so it’s really intense and your interpreter was a genius! Just wanted to say thank you very much!”
Erick S., Customer Service Representative, National Insurance Provider
“Wow! It is very rare for us to find a vendor whose customer service standards match our own. We tell our vendors how important their service delivery is to us, since they are an extension of Amerisure, but few deliver 100% of our expectation for exceptional service.”
Simon F., VP, Regional Insurance Provider
“Hello, I just wanted to take a moment to compliment a translator. Her name is Kenya and she was perfect to work with, very clear on everything. Three cheers for Kenya. Thanks.”
Rick C., Customer Service Representative, Regional Energy Company
“I’ve received lots of GREAT comments about CLI’s service. I’ve been told that we get through to someone quickly and that the interpreters are friendly and personable.”
Mihkel M., Senior Consultant, Consultancy
“I like the fact that I, too, can understand the interpreter.”
Lindsay H., Claims Representative, National Insurance Provider
“Let me reiterate how pleasant it is working with CLI and your understanding of the relationship we want to build moving forward with our other divisions.”
Karina R., Head Sourcing Consultant, National Insurance Provider
“Thank you for your service. I used it this afternoon. I am very impressed with the quality of the interpretation and clarity. I look forward to using your services often.”
Taylor P., HR Manager, Manufacturing Company
“We did a little test with CLI and another translation company in accessing a Somali interpreter. The other company told us it would be a 20 minute wait; CLI hooked us up immediately.”
Sally G., Administrator, City Government
“I want to let you know how much I enjoy working for Certified Languages International. I used to work for another phone interpreter company, and everything was automated. The personal touch of having a live operator really makes CLI stand out.”
Maria R., Credentialed Interpreter, CLI
