CLI’s owner, Bill Graeper, is part of a national group effort in the language industry to create standards that will be adopted by the American Society for Testing of Materials (ASTM). ASTM is a national organization that sets product and service standards for virtually every industry. You can read about them online here. Bill is [...]
My name is Jamila Shirwa and I am a Somali interpreter. I have been interpreting since 1990. I don’t hold any special certification, but have been awarded many bonuses based on excellent service skills. My favorite aspects of providing interpretation is having the ability to facilitate communication between two parties, and another is when both [...]
This month’s featured interpreter is Vera Tatarenko! Here’s a little about Vera: My name is Vera Tatarenko and I live in Portland, Oregon. I was born in Australia and I have been a Russian/Ukrainian Interpreter for almost 13 years. My father was born in the Ukraine and my mother was born in China. We went [...]
The classification of language professionals as independent contractors has become a hot debate topic in the language services industry. The primary reason for this is because there are competitors within the industry who follow a different business model from that of Certified Languages International, and these competitors have gone public claiming that the use of [...]
This week our CLI’s CEO, Kristin Quinlan and President, Bill Graeper, will be attending Interpret America’s 2nd Annual Summit on Interpreting this week. On Friday, June 17th, Mr. Graeper will be having an armchair debate with Louis Provenzano, the CEO of Language Line Services. They will be debating on employee workplace issues, specifically the classification [...]
June 17-18 Interpret America will be hosting the 2nd Annual Summit on Interpreting. The topic of the conference is “How professional identity and technology are driving the future in our field.” During the conference, CLI’s owner and President, Bill Graeper, will be debating with Louis Provenzano, the CEO of Language Line, on the hot topic [...]
In addition to providing telephone and onsite interpreting services, CLI also provides document translation. Our translation process is very straightforward and easy to use, and we would like to take this opportunity to go over the few easy steps to streamline this service for our customers. When submitting a document for a translation quote, please [...]
For anyone who has had to use an interpreter, we know that there have been times where things feel like they get “Lost in Translation.” By following some basic guidelines you can easily prevent some of the common mis-steps that tend to complicate the interpreting experience. For Outbound Calls: • If you need to call [...]
We are so proud of the work our interpreters do and their commitment to quality that we would like to share their stories with you. The interpreters that we choose to highlight are chosen based on their excellent interpreting and customer service skills. A little about Aida: I have been working as a Chinese (Cantonese and [...]
Article: By Althea Fung Tuesday, April 12, 2011 | 3:40 p.m. Having interpreters on hand, even by telephone, can help doctors and hospitals take better care of patients who do not speak English well, an expert said on Tuesday. Not being able to communicate effectively with patients harms their care and can also end up [...]
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