Frequently Asked Questions
Q: How does CLI charge for telephone interpreting?
A: CLI charges by the minute for all languages. The price per minute is based on volume of estimated minutes per month.
Q: What industries does CLI serve?
A: CLI services all major industries including: Insurance (home, auto, life, health, etc.), Healthcare, Government, Finance and Banking, Legal and Courts, and Education as well as Call Centers, Utilities, Hospitality and more. Learn about our expertise in various industries >
Q: What hours does CLI operate?
A: CLI operates 24/7/365 – we are always available with live-answer operators to take your call.
Q: Our company is in need of scheduled as well as instant telephone interpreting services – is this something CLI offers?
A: Yes, CLI offers BOTH scheduled and on-the-spot telephone interpreters 24/7/365.
Q: Conversations with our clients/patients are highly confidential. How do we know that this information remains private?
A: CLI recognizes that privacy is important. We adhere to the The Health Insurance Portability and Accountability Act of 1996 (HIPAA) as well as the U.S. Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement, and we are registered with the U.S. Department of Commerce’s Safe Harbor Program. For your security, all phone interpreters are bound by confidentiality and non-disclosure agreements, and an enforced Code of Ethics.
c/o Certified Languages International
4724 SW Macadam Avenue
Portland, OR 97239
Q: Do we need special phones to access an interpreter?
A: No, CLI’s telephone interpreters can be accessed from ANY phone, however we do offer splitter sets that work with all digital phone systems as well as dual handset phones. These products allow our clients and their Limited English Speaker to have their own handset in face-to-face encounters. Find out about the products we offer >